COMMERCIAL OPERATIONS
I. Introduction
The Barbados Museum & Historical Society is committed to protecting our customers' personal data. This data privacy policy outlines how we collect, use, and protect customer information.
II. Scope
This policy applies to all customer information collected through our website, mobile app, or in-person transactions.
III. Data Collection and Use
We collect customer information, including addresses and credit card details, to process transactions and provide digital supplies and schedule bus and/or walking tours. We may use customer information for marketing and promotional purposes, but only with explicit consent.
IV. Data Protection Principles
We follow the principles of transparency, consent, data minimization, accuracy, security, and data retention.
V. Data Security
We implement robust security measures to protect customer data, including SSL/TLS encryption and tokenization. We also comply with relevant regulations and standards, including PCI DSS.
VI. Access and Correction
Customers have the right to access and correct their data. We provide a clear and easy way for customers to request access to their data and correct any inaccuracies.
VII. Complaints and Disputes
We have a clear process for handling customer complaints and disputes related to data privacy.
VIII. Compliance
We comply with relevant regulations and standards, including PCI DSS and GDPR.
IX. Refund Policy
At the Barbados Museum & Historical Society, we strive to provide exceptional customer service and ensure that our customers’ transactions are processed efficiently and that they receive their digital content and processes bookings of bus and walking tours in a timely manner. However, in the unlikely event of non-delivery, we have a clear refund policy in place to protect our customers' interests.
Scope
This refund policy applies to all digital transactions, content delivery and scheduling of tour and event bookings processed through our website or mobile app.
Non-Delivery
If you do not receive your digital content or confirmation of your booking within the estimated delivery timeframe, please contact our customer service team immediately at info@barbmuse.org.bb. We will investigate the issue and take prompt action to resolve the problem.
Refund Process
If we are unable to resolve the issue and deliver your digitally purchased product, digital content or bus and/or walking tour, we will provide a full refund of the purchase price within 5-7 business days. The refund will be processed through the original payment method used for the purchase.
Refund Eligibility
Thirty (30) day return policy - Non-defective or undamaged merchandise:
No returns on jewelry, watches or personal care products. On any other product, BMHS will issue a full merchandise refund (with your original invoice) within thirty (30) calendar days of the delivery date. In the case of purchases made through our web portal BMHS will issue the refund only to the payment method used for the online purchase, within approximately 5 business days; the purchaser must submit the order number of the return item in order to generate the refund. In all cases, the merchandise must be complete (including any manuals or accessories), unused and in its original unopened packaging with the factory seal intact. Merchandise damaged or altered by the purchaser and perishable items cannot be returned. The member must submit the original BMHS purchase invoice or the order number, in the case of purchases from our web portal, at the time of requesting a refund.
To be eligible for a refund, you must:
* Contact our customer service team within 30 days of the estimated delivery date
* Provide proof of non-delivery, such as a screenshot of the order confirmation or a tracking number
* Not have received a replacement or rescheduled tour or digital content substitute
Exceptions
Warranty & Repair: Items that fail within thirty (30*) days after purchase and that are within the manufacturer's warranty period will be repaired or refunded at the sole discretion of BMHS. The purchaser must present the original receipt to BMHS when requesting a refund or repair. Items altered or damaged through misuse by the purchaser, accidents, fire, and flooding, natural disasters while in possession of the purchaser, or which fails due to being used in voltage or circuits for which it is not designed, or by voltage fluctuations, cannot be returned and are not covered by the warranty. BMHS does not have a service to pick up returns.
The following circumstances are excluded from our refund policy:
* Delays caused by unforeseen circumstances, such as natural disasters or severe weather conditions
* Incorrect or incomplete customer information, including email addresses or shipping addresses
* Refusal to accept delivery or failure to respond to communication from our customer service team
Communication
We will keep you informed throughout the refund process and provide regular updates on the status of your refund.
Changes to Refund Policy
We reserve the right to modify or update our refund policy at any time without prior notice. The most recent version of our refund policy will be posted on our website and will supersede all previous versions.
By implementing a clear and fair refund policy, you can build trust with your customers and demonstrate your commitment to providing exceptional customer service.